New technology, new concepts in service delivery 1990 - 2000

1990 UHF radio introduced.

1991 Cranbourne, Epping and MICA 8 opened at Maroondah Hospital.

1992 A Computer Information System was introduced to streamline dispatch of ambulances

1993 State Government opened non-emergency patient transport services to competition. 12 new emergency ambulance stations were opened. Emergency and non-emergency patient services were separated and five sub contractors appointed to provide non-emergency stretcher transport.

1994 The number of operational MICA Paramedics increased from 75 to 126. The Clinical Support Officer role was created.

1995 Computer Aided Dispatch/ Automatic Vehicle Location systems introduced with the commissioning of the Intergraph BEST (Vic) Pty Ltd communications centre. The first of 10 new peak period emergency ambulances commenced. Creation of the Duty Team Manager to manage resources in the Communications Centre.

1996 Advanced Medical Priority Dispatch system introduced to the Communications Centre. Recruitment drive to expand operational staff recommenced