How to make a complaint

Complaints to MAS can be made in writing or verbally. This can be done on the formal complaint form, in a letter or by calling the telephone number below.

Your complaint should be addressed to us:

By Mail: Manager Professional Standards

Metropolitan Ambulance Service

PO Box 2000

DONCASTER VIC 3108

By Email: professional.standards@mas.vic.gov.au

By Phone: (03) 9840 3635