Making a Complaint

The Metropolitan Ambulance Service (MAS) is a critical link in Melbourne’s health care system and as such aims to improve the health of the community by providing high quality pre-hospital care and medical transport.

We welcome your complaints, comments and suggestions as they help us to improve our services.

Who can complain?

A complaint about service provided by MAS can be lodged by:

• A patient
• A patient’s family or friend
• A patient’s doctor, carer or support service
• A member of the Metropolitan Ambulance Service membership scheme
• A receiving hospital
• Members of Parliament, Health Services Commissioner or Ombudsman
• A member of the public